TERMS of SALES
Prices and availability are subject to change without notice. After booking a service, the agreed price will not change. Prices include all applicable taxes and fees, except the National Vat (10%)
If you are booking a tour or shore trip or custom transfer, you will have to pay a non-refundable deposit to reserve your booking.
*Booking amounts for tour or shore trip service are calculated as 15% of the total cost of booked services. The remaining due balance will have to be settled once onboard.
*Booking amounts for custom transfer are calculated as 30% of the total cost of booked services. The remaining due balance will have to be settled once onboard.
CANCELLATION POLICY / NO-SHOW FEES
*Cancellations for SPRINTER/VAN/SEDAN service less than twelve (12) hours, will result in a cancellation fee equal to the full price of the trip fare plus any applicable fees incurred, parking, wait time, etc.
*Cancellations for COACH BUS and BUS service must be made by contacting the main office. A fifty (50) percent deposit is taken at time of reservation. This deposit is only refundable if cancelled seven (7) days prior to trip date. If cancellation is made less than seven (7) days prior to reservation date for COACH BUS and BUS service, a cancellation fee equal to one hundred (100) percent of the trip total will be incurred. Deposits may be used for credit on future trips pending management approval.
We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the cancellation policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. At the time of cancellation, you will always be given a cancellation number for your records. It is the client’s responsibility to retain the cancellation number. If you are not able to contact ITmoving for your cancellation, it will be considered a ‘no-show’ and will result in a cancellation fee equal to the full fare of the trip. All reservations will be considered a ‘no show’ at one (1) hour past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time you will be charged in full for the reservation plus any other additional charges incurred. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. ITmoving is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays. ITmoving reserves the right to terminate any reservation without refund, if our office or dispatcher feel that the client and or party of the client is putting ITmoving and/or the client in danger of injury. Additionally, if the client and or party of the client are in the possession of any illegal material and/or illegal substances, this service will be terminated immediately and charged at the full amount of the reservation. This is without exception. ITmoving is not responsible for items left in any vehicle, lost or damaged. If you do forget something in a vehicle, please call our office immediately so that we can try to locate it for you. The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally. Client agrees that there will be no smoking in our vehicle(s). Client agrees that no illegal drugs or alcoholic beverages will be consumed in our vehicle(s) by any passengers under 18 years of age. Client agrees that the passenger capacity of vehicle provided shall not be exceeded. ITmoving reserves the right to replace vehicles, in case of mechanical problems, with vehicles of the same capacity or greater, but not always in the same color as ordered. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds.
ITmoving requires that all changes be received by email at firstname.lastname@example.org and/or WhatsApp four (4) hours prior to scheduled pick-up time. If a change cannot be accommodated and results in a cancellation, the client will be charged one hundred (100) percent of the fare. Changes cannot be made directly with our chauffeurs. All changes must be made with a Customer Service Representative by email at email@example.com and/or WhatsApp.
At ITmoving, wait time will be billed at the hourly rate of the vehicle that was reserved.
ACCOUNTING / BILLING
ITmoving rides are paid by cash, billed to either a customer’s credit card or a corporate account. For credit cards, payment is pre-authorized forty-eight (48) to seventy-two (72) hours prior to trip date. Full payment is taken after trip completion. ITmoving Limousines accepts cash and all other major credit cards (American Express, Discover, MasterCard, & Visa). Rates include the base charge, tolls, airport and regulatory fees, service transportation charge (STC), parking and any other applicable fees. ALL PRICES ARE GIVEN IN EURO AND NOT INCLUDE VAT (10%). A voluntary gratuity is suggested to all clients for all reservations, but is not mandatory. The voluntary gratuity is based on the service provided and is completely optional and at the discretion of the client.
All payments methods must be settled prior to trip date. Chauffeurs are permitted to accept payment of any kind, after agreements. All rates are subject to audit after service completion. This audit includes, but is not limited to, actual tolls, parking fees, additional stops, additional time, etc. Client is responsible for full payment of any additional charges beyond the original agreement. Hourly trips are billed the number of hours the vehicle is ordered for plus all applicable time thereafter. A deposit is taken at time of reservation for all hourly reservations. Deposits are non-refundable. Deposits may be refundable for credit on future trips at the company’s discretion.
Rates are confirmed at time of reservation. All rates are calculated in the local currency. In booking a reservation, you authorize ITmoving Limousine to bill you accordingly or charge the credit card provided for the services rendered at the rates given at time of reservation and any charges incurred after trip completion.